Management Assistance Service

PROPERTY MANAGEMENT ASSISTANCE

Bev Roberts Rentals offers a Leasing Assistance Service alone or in conjunction with a Property Management Service. It is not necessary to use our Leasing Assistance Services to take advantage of our Property Management Services, but it can often be the most effective way to ensure a smooth tenancy. No matter what you choose, we will take care of the day-to-day chores of managing your rental property, allowing you to maximize your time and money while enjoying the income and tax benefits that accompany owning a successful investment property.

Management Fees Explained

Experience the benefits of our comprehensive property management services, completely transparent and void of any hidden charges. Our fees are not only equitable and competitive, but they also represent a valuable investment that comes with the added advantage of being tax-deductible.

The fee for our Property Management Service is as follows:

Management Fee

A monthly fee of $100.00 or 9% of the monthly rent specified in the lease, whichever is greater.

Start Up Fee

FREE of charge. We cover all the expenses related to offering you a range of convenient services. From providing you with an owner portal and online contributions, facilitating direct deposits, and enabling tenant portals and online payments, to handling accounting, tax preparation, utility coordination, and even our security deposit-free program – we've got you covered.

Lease Extension Fee

FREE of charge. We will prepare a Lease Extension Contract should your tenant choose to renew the lease.

Lease Modification Fee

FREE of charge. We will prepare any Lease Modification Contract should your tenant choose to adopt a pet or take in a roommate, among other changes.

Vacant Management Fee

FREE of charge for vacancy periods that do not require management services.

Maintenance Fee

FREE of charge. Due to the volume of work we provide to contractors, they offer us savings which we pass along to you.

No Hidden Fees

As opposed to an a la carte approach, we offer our comprehensive Property Management Services at a flat fee.

When it comes to professional management companies, their fees generally fall within a similar range. While it might be tempting to opt for unusually low fees, it's important to consider that the cost you pay directly influences the quality of service you receive. Be cautious of low fees, as they may be indicative of two potential scenarios:

1. The company could be making money through alternate means, like marking up maintenance costs or receiving undisclosed kickbacks. They might prioritize property sales over rental management or charge you individually for each service using an a la carte approach.
2. Lower fees might translate to diminished experience, knowledge, and service. This could result in unanswered phone calls, inadequately screened tenants, infrequent property inspections, and incorrect accounting. Opting for inferior service exposes your property to higher risks.

The old adage "you get what you pay for" certainly holds true here.

Our commitment is to provide exceptional service that ultimately saves you money by avoiding prolonged vacancy periods, excessive repair expenses, tenants who haven't been thoroughly vetted, and potential legal complications. In contrast to other management companies, we refrain from charging Start Up Fees, Realtor Referral Fees, Lease Extension Fees, or Flat Fees when your property is unoccupied. If you decide to sell your home, you won't incur a sales commission – unless you choose to sell it to the tenant we placed through our leasing services. Your investment in quality service is a wise choice for the long-term success of your property.

North Carolina Association of Realtors developed and copyrighted our lease. In addition, we have developed and copyrighted addenda that are attached to and made part of the lease document. The addenda we provide protect your interests and clearly outline the tenant's obligations, our policies, and expectations. Many property owners are unaware of the local, state, and federal laws and regulations governing rental properties. We are continually monitoring changes in the law and provide the appropriate documents and notifications to you and the tenant. We have extensive experience and knowledge of tenant and landlord requirements and responsibilities, and ensure that laws are followed at all times. Insufficient knowledge of the constantly evolving laws regarding property management places property owners, their properties, and their finances at risk. A single lawsuit avoided can cover the costs of many years of property management fees.

In order to document the condition of a property, we conduct inspections before and after a tenancy. Copies of the inspection are provided to you and the tenant. If necessary, a periodic inspection is conducted during the tenancy. We use the inspection as part of our security deposit process to determine whether the deposit will be returned to the tenant or the landlord. We always honor your requests to include specific charges, but we may consult with you on whether such an inclusion is advisable. A complex process is involved in determining whether a security deposit deduction is valid, itemizing deductions, and determining the actual cost of damage. The findings are frequently challenged by tenants. You can avoid this awkward position by utilizing the services of Bev Roberts Rentals.

Rental payments are distributed to you on a monthly basis unless a financial expense, such as maintenance, prevents this distribution. Before issuing you a payment, we must wait 10 business days for tenant payments to clear in order not to violate trust accounting practices. Owner checks are issued on the 15th of each month or on the first business day following the 15th. Property owners must maintain an escrow account of $500 for the purpose of covering expenses associated with the operation of the property. All security deposits received by tenants are kept in a trust account until the tenant vacates the premises. Our rent collection procedures closely follow North Carolina Landlord-Tenant Laws. Even though we take every precaution in our Rental Application process, challenges in rent collection will always exist in property management. However, we are experts in this area. Our goal is to collect rent on time every month so that you can maintain a consistent cash flow, and we ensure our tenants are aware that this is not negotiable. There is a strict policy in place regarding late rent payments.

Our property management software offers state-of-the-art features that enable us to handle all the accounting requirements associated with a property more efficiently and accurately. We are able to accept rent payments online and direct deposit them into your bank account. Every month, we will provide you with an itemized e-statement explaining all income and expenses. Your e-statements will remain in the owner portal throughout the term of our business relationship and can be downloaded at any time. Additionally, we provide original copies of all invoices relating to the management and operation of your property. For tax purposes, we generate an annual e-statement and electronic 1099-Misc for you at the end of each year.

We strive to resolve any issues as quickly as possible without resorting to legal action. However, in the event that this is not possible, we have a qualified and skilled team of lawyers on hand to assist. Although evictions are uncommon, if necessary, our team of professionals will remove a tenant from your property. During the eviction process, we follow strict procedures. These include legal notices, personal contact with the tenant, completing the requisite paperwork, and in the end, a court hearing, judgment, and eviction. Our attorneys represent your interests in court and we work closely with law enforcement to manage the lockout. Fees associated with the eviction process are initially charged to you but are then billed to the tenant for reimbursement. In the event that a tenant vacates owing a balance, we have the ability to file a report with the credit bureaus with respect to the tenant's credit history.

Any questions, concerns, issues, or emergencies that may arise are handled by us. We provide on-call services 24 hours a day, 7 days a week. Our role is also to act as the buffer between you and the tenant, standing firm when adversity strikes and enforcing the terms and conditions of the lease. Tenants are aware that we, unlike their landlord, are only doing our job and must adhere to the terms of the lease agreement. It is our goal to relieve you of the burden of maintaining contact with a tenant throughout the day, night, weekends, and holidays. The management of a property requires a continuous commitment and can become overwhelming if not handled appropriately.

Our company maintains relationships with various licensed and insured contractors who provide top-notch maintenance services at a reduced cost. The volume of work we provide to our contractors allows them to provide us with savings that we are able to pass along to you. Due to the fact that we have already tested their reputation and dependability, you can rest assured that they will complete the job to a high standard without supervision. We schedule small repairs using the funds in your escrow account so that you will not have to deal with minor inconveniences and your tenants will see results quickly. In the case of large repairs, you can provide additional escrow funds electronically from your mobile device. Once the work has been completed by our contractor, we handle the billing process. In contrast to the majority of property management companies, we do not charge a Maintenance Supervision Fee, Procurement Fee, or "Kickbacks".

Our on-call service operates 24 hours a day, 7 days a week. This service gives you and the tenant confidence that we are available day or night, weekends or holidays.

Good tenants are encouraged to renew their leases. As a result, this saves you a considerable amount of money in terms of vacancy and turnover costs. We will notify you and your tenant 90 days in advance of the lease expiration date. In accordance with your instructions, we will offer your tenant the option of renewing their lease. In the event that the tenant chooses to extend their lease: Depending on the market, the property, and your preferences, we may be able to raise the rent or modify the contract terms at this time. Our team will prepare a lease extension contract that will be signed by you and the tenant. You will not have to pay any additional fees for a Lease Extension since you are using our property management services. In the event the tenant wishes to vacate at the end of the lease, we are informed 60 days in advance. This will enable us to begin remarketing your property as soon as possible. The result is a significant reduction in the length of vacancy periods. In order to ensure that your investment property remains rented and profitable, it is our goal to keep it rented. Our goal is to minimize the transition time between tenants.

Should your tenant decide to vacate your property at the end of the lease, we will obtain a signed Listing Agreement from you. During the last 60 days of the current lease, your home will be shown to potential tenants. Upon proper notification, your current tenant will be required to permit agents access to the property in order to show it. At lease end, we will arrange an inspection of your home to document its condition. We use the inspection as part of our security deposit process to determine whether the deposit will be returned to the tenant or the landlord. We aim to move in a new tenant within a few days after the previous tenant vacates.